Discover FAQ Trading

Q: Why can't I find my country of residence when I try to open an account?

If your country isn't listed during the account registration process, it means we're currently not operating in that region. However, we're continuously expanding, so we recommend checking back in the future.

Q: How do I start trading?

Before you can start trading, you first need to: • Create your CloackX Profile • Open and verify your live trading account • Make a deposit Once done, you can either download your preferred trading platform or access our web-based terminal.

Q: Which documents do I need to provide to become an CloackX client?

When opening a CloackX account, we only ask that you provide 2 documents: Proof of Identity (POI): A valid, color copy of a government-issued ID (e.g. passport with at least 6 months validity, driver's license, or national ID card). It must include your full name, date and place of birth or TIN, issuance and expiry dates, and your signature. A Proof of Residence (POR) – A recent (within 6 months) utility bill or bank statement showing your full name and address. Ready to get started? Click here to open your account, upload your documents, and start trading.

Q: How long does it take to open an account?

Opening an account should take no more than 5 minutes, as long as you fill out your details correctly.

Q: How do I verify my trading account?

If you already have an account with us, you can open an additional account via the Clients Area, without having to resubmit your documents. If you're a new client, you can upload your documents for verification (i.e. Proof of Identity and Proof of Residence) via the Clients Area.

Frequently Asked Questions about CloackX trading platform, account opening, deposits, withdrawals, and more.

Why can't I find my country of residence when I try to open an account?

How do I start trading?

Which documents do I need to provide to become an CloackX client?

How long does it take to open an account?

How do I verify my trading account?

How do I upload documents in the Clients Area to verify my account?

What is an CloackX Profile?

Can all my accounts be on the same trading server?

Where can I find my account number and trading server?

Where can I find my account leverage?

Can I change the base currency of my account?

How do I reset my password?

Can I change my account type?

Can I change my leverage?

Why do I need to submit documents to verify my account?

What account types do you offer?

How do I open a trading account?

Can I update the personal information associated with my account?

If I already have a verified account, do I need to resubmit my documents to open an additional one?

How long does it take to open a trading account?

How long does CloackX store my personal information for?

What is the minimum I can deposit or withdraw?

Can I withdraw money whenever I want?

How long does it take to receive money after making a withdrawal?

Do you charge any deposit or withdrawal fees?

Are exchange rates applied during the deposit or withdrawal process?

Which payment methods can I use to make deposits and withdrawals?

Can I make deposits to or withdrawals from a friend's or relative's account?

How do withdrawals work when deposits are made from multiple payment methods?

Will I still be able to withdraw funds if the credit or debit card I used to deposit has expired or been cancelled?

Can I transfer funds from my account to another client's trading account?

Can I withdraw money if I have an open position?

Can I transfer money between my trading accounts?

Is the money I deposit with CloackX safe?

What can I do if my bank account is closed and can no longer accept funds?

Which currencies can I deposit in?

How do I cancel my withdrawal request?

What happens if the amount I request for withdrawal exceeds my deposits via credit or debit card?

Where are my funds kept?

Can I open more than one trading account?

What are the differences between a demo and a real account?

Do you offer Mini accounts?

Do you offer Nano accounts?

Do you offer corporate accounts?

Will my account be archived if my balance is zero?

How long can I use a Demo account for?

Do you offer Cent accounts where deposits are denoted in cents?

Do you charge commission on CloackX Standard Account?

Will I be charged a dormancy fee if my account remains inactive?

How do I open an account?

What is a Multi-Asset Trading Account?

Who Should Choose MT5?

Can I Hold Multiple Trading Accounts?

How to Manage Your Trading Accounts?

Are all instruments Swap-free on Standard and Zero accounts?

Which instruments can I trade on MT5?

Can I change the time zone on my trading terminal?

Do your platforms support Expert Advisors (EAs) or trading robots?

Do you offer trading platforms for Mac?

What can I do if the New Order button is greyed out?

What time zone is displayed on the platform?

What can I do if the platform is running slow?

Will my open positions and orders be closed if I go offline?

How do I get my MT5 account verified?

How can I gain access to the MT5 platform?

What instruments can I trade on MT5?

What leverage do you offer?

What are your trading hours?

Are swaps charged on futures contracts?

Do you allow scalping?

Can I lose more than what I've deposited?

Do you allow news trading?

What's the maximum number of positions and orders I can have across all my accounts at once?

What are dividends and how do they affect my trading?

Will I experience slippage when trading with you?

How often do futures contracts expire?

Do you allow hedging?

Does the average spread ever widen?

What is your rollover policy?

Why are rollover rates (Swaps) tripled on Wednesdays?

Do you apply swaps to trades?

How do you calculate swaps?

How do I log in to the MT5 Android app?

How do I log in to MT5 iOS apps?

How do I gain access to the MT5 platform?

Where can I see my open trades in my trading terminal?

How do I disable the sound on my trading terminal?

How do I view the current spreads in the Market Watch window?

How do I generate a report on my trading history?

Where on the chart can I see the opening and closing prices of my trades?

What can I do if I'm getting a 'Not Enough Money' error?

How do I add charts to my terminal?

How do I add an Expert Advisor (EA) to my terminal?

What can I do if I'm getting a 'Common Error' message?

How do I install indicators on my trading terminal on MacOS?

How do I access log files on MT5?

How do I log in to my trading terminal with my CloackX account?

How do I find the instruments related to my account type on my trading terminal?

What can I do if I'm getting a 'No Connection' error?

What is one-click trading and how do I enable it?

How do I modify, close, or delete an open position or pending order?

How can I change chart timeframe on my trading terminal?

How do I change language on my trading terminal?

How do I add multiple instrument charts to my terminal at once?

How do I view historical data and increase its range?

How do I load charts on the MT5 apps?

How do I add an instrument on MT5?

How can I change chart timeframe on MT5 apps?

Still have questions?

If you can't find the answer you're looking for, our support team is here to help.

Contact Support Client Area

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