Forex Books for Beginners

If your country isn't listed during the account registration process, it means we're currently not operating in that region. However, we're continuously expanding, so we recommend checking back in the future.

Before you can start trading, you first need to:

• Create your CloackX Profile
• Open and verify your live trading account
• Make a deposit

Once done, you can either download your preferred trading platform or access our web-based terminal.

When opening a CloackX account, we only ask that you provide 2 documents:

Proof of Identity (POI): A valid, color copy of a government-issued ID (e.g. passport with at least 6 months validity, driver's license, or national ID card). It must include your full name, date and place of birth or TIN, issuance and expiry dates, and your signature.

A Proof of Residence (POR) – A recent (within 6 months) utility bill or bank statement showing your full name and address.

Ready to get started? Click here to open your account, upload your documents, and start trading.

Opening an account should take no more than 5 minutes, as long as you fill out your details correctly.

If you already have an account with us, you can open an additional account via the Clients Area, without having to resubmit your documents.

If you're a new client, you can upload your documents for verification (i.e. Proof of Identity and Proof of Residence) via the Clients Area.

Verifying your account is a quick and simple process, just follow the steps below:

• Log in to the Clients Area
• Click on 'Account' and select 'Upload Documents' from under the 'Profile' section
• From there, you can see which documents you still need to upload to verify your account.

An CloackX Profile collects all your trading accounts under a single email address, meaning you no longer need to remember various account numbers and passwords to access the Clients Area.

Simply log in to your profile using your email and password and you'll have instant access to all your trading accounts, in one place.

No, unfortunately, not all your accounts can be on the same trading server.

To find your account number and trading server, please follow these steps:

• Log in to the Clients Area
• From the 'Home' screen, click 'My Accounts' in the menu
• Under the 'Overview of My Accounts' section, click 'Manage' on each account card to reveal more information for that account, including your trading server

To find your account leverage, simply follow these steps:

• 1. Log in to the Clients Area
• 2. From the 'Home' screen, click 'My Accounts' in the menu
• 3. Under the 'Overview of My Accounts' section, click 'Manage' on each account card to reveal more information for that account, including your current leverage

No, you can't change the base currency of your account, but you can open an additional account denominated in a different currency via the Clients Area.

To reset your password, just click here and follow the steps.

No, you can't change your account type, but you can open an additional account of any type via the Clients Area.

Yes, you can change leverage from account settings in the Clients Area.

As a regulated company, we operate in accordance with a number of compliance-related issues and procedures imposed by our regulatory authority. Our regulation requires us to collect adequate information, including a valid Proof of Identity (POI) and Proof of Residence (POR), from all our clients as part of our Know Your Clients (KYC) procedure.

We offer a wide range of account types to meet the needs of all traders.

For Real accounts, we offer Standard Account, and Zero Account account types.

For Demo accounts, we offer Standard Account, and Zero Account account types.

For more information on the accounts available and the differences between them, click here.

Opening a trading account with us is quick and easy. Simply choose the account type you prefer — Demo or Real — and complete the relevant registration form.

Yes, all you have to do is send an email to info@cloackx.com from the email address associated with your account. Depending on what you want to change, you may have to provide us with additional information:

• To update your email address, just send us an email and let us know
• To update your residential address, send us an email, then go to the Clients Area and upload a new Proof of Residence (POR) that's no more than 6 months old, to confirm your request

No, additional accounts are verified automatically, as long as you use the same personal details as your first account.

It'll only take you a few minutes to open a trading account with us.

We store your personal data for as long as we maintain a business relationship with you, or for as long as we consider the data to be necessary for the purpose for which it was collected.

There are however cases where we may have to maintain records for a longer period, as we are subject to anti-money laundering laws, which require us to keep certain information for up to 5 years after our business relationship has ended, including:

• A copy of the documents used, to comply with customer due diligence obligations
• Any supporting evidence of our transactions and business relationship with you
• Additionally, any recorded communications, whether they be by telephone, electronically, in person, or otherwise, are stored in accordance with local regulations.

The minimum deposit or withdrawal amount for any account type is $50.

However, the minimum amount varies depending on the payment method.

Yes, if your account is verified, you can request a withdrawal for your available balance at any time.

Withdrawal requests are processed instantly by our Artificial Intelligence Back Office System, based on algorithmic parameters. You'll receive your money immediately, or on the same day your request is executed. Withdrawals via bank wire, credit or debit card usually take 2-5 business days to reach your account.

No, we don't charge any fees on deposits or withdrawals.

For international bank wires, we cover all fees imposed by our bank, for all transactions equal to or greater than $200 (or your currency equivalent).

This is subject to change at any time.

Yes, exchange rates may be applied during either the deposit or withdrawal process. This may be done by us, or the payment processor. For example, when it comes to credit or debit card transactions, these are handled by the processor and are out of our hands.

The rates we use are quoted by currency exchangers and can be seen in the Clients Area when making a deposit or withdrawal.

We support a wide array of payment methods, including crypto, credit and debit cards, bank transfers, e-wallets, and many more.

Once you open your CloackX account, simply visit the 'Funding' section in the Clients Area to view all the payment methods available.

No, you can't. As a regulated company, we can't accept deposits or withdrawals from third parties. Deposits can only be made from accounts that belong to you, and all withdrawals must go back to the source of the deposit.

The amount you withdraw must be returned to the original source you used to deposit. For example, if you've deposited with a credit/debit card, this amount will be returned via the Bank Card Payout method. After that, a new withdrawal request can be submitted via any payment method available in your Clients Area.

If the credit or debit card you used to deposit has expired or been cancelled, but the account it was linked to is still open, you'll still receive withdrawals as normal, as per our priority procedure.

If the associated bank account has also been closed, please refer to What can I do if my bank account is closed and can no longer accept funds?

No, you can't transfer funds from your trading account to that of another client. You can only transfer funds between accounts that belong to you.

Yes, you can withdraw your available balance even if you have an open position. However, as an added layer of account security, the following restrictions apply:

1. Requests that cause the margin level of your account to fall below 150% are not accepted between on Friday.

Yes, you can transfer money between your verified trading accounts by requesting an internal transfer.

If the base currency of the two accounts is different, the amount will be automatically converted.

Internal transfers are processed instantly and can be requested in the Clients Area under the 'Funding' section.

Yes, we are a regulated broker trusted by millions of traders globally, and we have several measures in place to ensure the safety of your funds. We also adhere strictly to the Markets in Financial Instruments Directive (MiFID), for increased consumer protection.

Here are a few of the measures we have in place:

Segregation of client funds: all client funds are held in segregated accounts, separate from the company's own, meaning in the event of insolvency, your money is protected

Reputable banking partners: all client and operational funds are held in accounts with highly reputable EU institutions

Investor Compensation Fund (ICF): in the event of insolvency or suspension of services, the company will compensate all clients in order of priority

Regulatory supervision: as a regulated Cyprus Investment Firm, we are obliged to adhere to strict requirements, including the submission of monthly and quarterly financial reports to the Cyprus Securities and Exchange Commission (CySEC). We are required by law to maintain enough liquid capital resources to cover client deposits, possible fluctuations in the company's currency positions, and any outstanding costs. Our regulator is informed of any deficiencies in a detailed audit, submitted by an independent internal auditor every year. In addition, an external auditor conducts an annual audit of the company's financial statements

Ready to open your Demo or Real account?

If your bank account is closed and can no longer receive funds, please email us a document issued by your bank confirming this to support@cloackx.com. Please ensure the document includes the bank account number and the date.

Once we receive your email, we will exclude this bank account from future withdrawals.

If you've already requested a withdrawal to the closed bank account, and the payment has been processed, please send us the aforementioned email and we will help you locate the payment.

All deposits are automatically converted into the base currency of your trading account, so, you can deposit money in any currency you like.

Unfortunately, if your withdrawal request has already been processed, you won't be able to cancel it.

But, if it hasn't, you can do so by following the steps below:

1. Log in to the Clients Area
2. Click 'Funding' and then 'Transactions history'
3. Click 'Pending withdrawals' and then 'Cancel'

If you've deposited using a debit or credit card, you can withdraw up to the same amount you deposited through the Bank Card Payout method.

Any additional amounts, including profits, can be withdrawn using bank card payout or any of the other payment methods we offer.

For more information, visit the 'Funding' section in Clients Area.

Your funds are kept in segregated European accounts with Tier 1 banking institutions.

If you're unable to log in on the MT5 platform for PC, please try the following:

1. Check that the MT5 ID, password, and server that you enter perfectly match the ones received after registering.
2. Check your internet connection
3. Restart or even re-install your trading terminal/or mobile application

If, after following the steps above, you're still unable to log in, please email us at support@cloackx.com.

We're sorry you're having trouble uploading your documents. There are a few reasons this could be happening, so, please try the steps below:

• Clear your browser cache and cookies
• Try to log in to the Clients Area again

If this doesn't fix the problem, take a screenshot of the error you're encountering and email it to us at support@cloackx.com.

If you're unable to log in to your account, you can still close your open positions by phone, 24/7.

Simply contact our Customer Experience team on +357 25 772700. Before your request is executed, you'll be asked some security questions to help verify your account.

If you encounter a 404 error, it means the page you are trying to access doesn't exist. The first thing to do is check that you entered the link or URL correctly.

If that doesn't solve the issue, contact us via Live Chat or email us at support@cloackx.com.

If a welcome email doesn't appear in your inbox, please check your spam, junk or trash folders. Failing that, please email us at support@cloackx.com.

If your EA isn't placing any trades, try following the steps below to fix the issue:

1. Check if trading is allowed on your terminal by going to 'Tools', selecting 'Options', clicking on the 'Experts' tab, and selecting 'Allow Algorithmic Trading'
2. Check if the 'Expert Advisor' button on the main toolbar is on – a smiley face in the top-right corner of your chart indicates your EA has been installed correctly

If the smiley face is appearing but your EA still isn't placing any trades, try checking your 'Log Files' by following the steps below:

1. Open your terminal and go to the 'Experts' tab
2. Check if any errors are occurring

If you need more help, email us at support@cloackx.com.

On Windows

On a Windows desktop or laptop, there are a few ways to take a screenshot.

1. A) With Your Keyboard:

1. Press the PrtSc (Print Screen) button on your keyboard to copy the screen to the clipboard
2. Press CTRL + V to paste the image in an image editing tool (like paint) or in Word or Excel

1. B) With The Snipping Tool:

1. Click on the 'Start' icon or the magnifying glass in later versions of Windows
2. Search for 'Snipping Tool' and click on it from the list of results
3. Click on 'New' to take a screenshot
4. Press CTRL + V to paste the image in an image editing tool (like paint) or in Word or Excel

On Mac

To take a screenshot on a Mac desktop or laptop, just follow the steps below:

1. Press Shift + Command + 4 till a crosshair appears
2. Drag the crosshair to select the area of the screen you wish to capture
3. To move the selection, press and hold the Space bar while dragging
4. To cancel taking the screenshot, press the Esc (Escape) key
5. To take the screenshot, release your mouse or trackpad button
6. Click the thumbnail in the corner of your screen to edit the screenshot
7. The screenshot will be saved to your desktop by default

On Android

On an Android tablet or smartphone, there are a few ways to take a screenshot.

1. Press the Power and Volume Down buttons at the same time
2. Press and hold the Power button for a few seconds and then tap on Screenshot
3. If neither of these appears to be working, please consult your phone manufacturer's support site for help, as functionality can vary.

On iOS

On an iPad or iPhone, there are a few ways to take a screenshot.

With Face ID (on applicable models)

1. Press the Side and Volume Up buttons at the same time
2. Quickly release both buttons
3. A thumbnail will appear in the lower-left corner of your screen
4. Tap the thumbnail to open the screenshot or swipe left to dismiss it

With Touch ID (on applicable models)

1. Press the Side and Home buttons at the same time, then, quickly release both buttons
2. A thumbnail will appear in the lower-left corner of your screen
3. Tap the thumbnail to open the screenshot or swipe left to dismiss it

On Windows

1. Click on your browser's 'Settings'
2. Navigate to the 'Privacy and Security' page
3. Select the option to 'Clear your browser cache and cookies'

On Mac

1. Open the Safari app
2. Click on 'History'
3. Click on 'Clear History'
4. From the pop-up menu, choose how much of your history you want to clear

On Android

1. Open the Chrome app
2. From the top right, tap 'More'
3. Tap on 'History'
4. Tap on 'Clear Browsing Data'
5. From the top, choose how much of your history you want to clear. To clear everything, tap on 'All Time'
6. Select 'Cookies and Site Data'
7. Select 'Cached Images and Files'
8. Tap on 'Clear Data'

On iOS

1. Open the Safari app
2. Go to 'Settings'
3. Go to 'Safari'
4. Tap on 'Clear History and Website Data'
5. Go to 'Advanced'
6. Tap on 'Website Data'
7. Tap on 'Remove All Website Data'

Yes, using the same personal information, you can have up to 8 active trading accounts open simultaneously.

To register for an additional account, log in to the Clients Area.

A demo account provides you with a risk-free way of testing your trading strategies in a simulated environment using virtual funds. A real account, on the other hand, provides you with access to live markets, where you trade using your own funds.

Although a demo account includes all the same features and functionality as a real account, keep in mind that trading in a simulated environment is different to trading under real market conditions, mainly because of the psychology involved. Remember this when evaluating your performance on your demo account.

No, we don't offer mini lot accounts, however, you can trade mini lots (10,000 units) using either a standard lot or a micro lot account. Here's how:

• Standard lot account: reduce your trading volume to 0.1 (0.1 standard lots = 10,000 units)
• Micro lot account: increase your trading volume to 10 (10 micro lots = 10,000 units)

No, we do not offer Nano accounts. However, you can trade in Nano lots (100 units per lot) using a Micro account. To do this, set your trading volume to 0.1 lots on a Micro account.

• 0.1 Micro lot = 100 units

No, we don't currently offer corporate trading accounts. But, we are constantly introducing new products and services, so this may be something we offer in future.

Yes, but only if your balance remains zero for more than 90 days.

Once a trading account is archived, it can't be reopened. If you have no active account remaining to trade on, you can simply open a new one.

You can use your CloackX Demo account for 30 days. You can open a new Demo account at any time. You can also have up to 2 active Demo accounts at any one time.

No, we don't offer Cent accounts.

We do, however, offer micro lot accounts, where 1 lot is equal to $0.10, but deposits are denoted in dollars.

Yes, the commission on Cloack Standard account is $5 per $100,000 (1 lot) traded.

On the MT5 platform, the commission fee is deducted from your account during the opening and the closing of a transaction, $2.5 on In deal and $2.5 on Out deal.

Yes, but only if your account remains inactive for more than 90 days.

We only consider an account dormant if there has been no activity – including trading, deposits, withdrawals, internal transfers, opening additional accounts, and registration activity – after this period.

All dormant accounts are charged a monthly fee of 10 USD, or the full amount of your available balance in cases where it is below 10 USD. If your available balance is zero, no fees will be charged.

Opening an account is simple, just follow the steps below:

• Click on Open a Real Account
• Complete the forms to create your CloackX Profile
• Log in to the Clients Area using the credentials in your welcome email
• From there, you'll be able to open a trading account
• If you're an existing client, you can open an additional account via the Clients Area.

A multi-asset trading account at CloackX is an account that works similarly to your bank account, but with the difference that it is issued with the purpose of trading currencies, indices CFDs, stock CFDs, as well as CFDs on metals and energies, and CFDs on cryptocurrencies.

You can open Standard or Zero multi-asset trading accounts.

In summary, your multi-asset trading account includes

1. Access to the CloackX Clients Area
2. Access to the corresponding platform(s)
3. Access to the CloackX WebTrader

Similarly to your bank, once you register a multi-asset trading account with CloackX for the first time, you will be requested to go through a straightforward KYC (Know your Customer) process, which will allow CloackX to make sure that the personal details you have submitted are correct and ensure the safety of your funds and your account details. Please note that if you already maintain a different CloackX Account, you will not have to go through the KYC verification process as our system will automatically identify your details.

By opening a trading account, you will be automatically emailed your login details that will give you access to the CloackX Clients Area.

The CloackX Clients Area is where you will manage the functions of your account, including the depositing or withdrawing funds, viewing and claiming unique promotions, checking your loyalty status, checking your open positions, changing the leverage, accessing support and accessing the trading tools offered by CloackX.

Our offerings within the clients Clients Area are provided and constantly enriched with more and more functionalities, allowing our clients more and more flexibility to perform changes or additions to their accounts at any given time, without needing assistance from their personal account managers.

Your multi-asset trading account login details will correspond to a login on the trading platform which matches your type of account, and it is ultimately where you will be performing your trades. Any deposits and/or withdrawals or other setting changes you make from the CloackX Clients Area will reflect on your corresponding trading platform.

Clients who choose the MT5 platform have access to a wide range of instruments ranging from currencies, stock indices CFDs, gold and oil CFDs, as well as stock CFDs, and CFDs on cryptocurrencies.

Your login details to the MT5 will also give you access to the CloackX WebTrader in addition to the desktop (downloadable) MT5 and the accompanying apps.

Access to the MT5 platform is available for Standard and Zero Accounts.

Yes, you can. Any CloackX client can hold up to 2 trading accounts of their choice.

Deposits, withdrawals or any other functions related to any of your trading accounts can be handled in the CloackX Clients Area.

No, only selected instruments are Swap-free.

To check which instruments are eligible for Swap-free trading, go to the Clients Area and click on the Instruments section.

Select the asset class you are interested in trading, for example Forex Trading, and then select the Ultra Low account tab to view the swap-free instruments.

We offer leverage up to 1:1000, depending on the instrument you're trading. For more information, click here. Ready to start trading with leverage?

Although your trading account is always accessible, each market has its own trading hours. The Forex market, for example, is open Monday 00:01 to Friday 23:55 GMT+3.

Note that times displayed are GMT +3, DST may apply.

Ready to start trading for real?

No, there are no overnight charges when trading futures contracts.

No, scalping is not allowed for all our account types..

No, we offer Negative Balance Protection (NBP) to all clients, meaning you can never lose more than what you've deposited.

Yes, we do allow trading around major news, like global data releases and geopolitical events

Open a Real account today and trade the news with superior execution and low spreads.

The maximum number of open positions and pending orders you can have across all your accounts at once 200.

Dividends are profits made by companies and distributed to shareholders. When companies pay dividends, they are essentially reducing the value of the company by the dividend amount. This is then reflected on the ex-dividend date as a decrease in share price.

When it comes to indices, this is also reflected by a reduction in the overall index value, in proportion with the weight of the stock within said index.

Dividend adjustments apply to CFDs on Cash Indices and Stocks. They don't apply to CFDs on Futures Indices or Germany 40 Index (GECEUR).

To ensure your trading won't be affected, we make dividends adjustments on applicable instruments at 00:00 (GMT+3) (DST may apply) on the ex-dividend date.

Whether you hold a buy or sell position, the dividend can be calculated using the formula Index Dividend Declared x Position Size in Lots.

Important economic news releases can, at times, cause increased market volatility, leading to your orders being filled at a different price than requested.

Rest assured though, we will always fill your orders at the best available price.

For more information on our Execution Policy, click here.

The expiration dates for futures contracts can vary.

For example, Oil contracts have monthly expiration dates, whereas for Platinum contracts its quarterly.

For more information on the expiration dates for futures contracts on various instruments, click the links below:

• Market Calendar

Yes, you are free to hedge positions on any of your trading accounts, but not between two different accounts. Hedging is when you simultaneously open a long (Buy) and short (Sell) position on the same instrument.

When hedging Forex, Gold and Silver, positions can be opened even when the margin level is below 100%. This is because the margin requirement for hedged positions is zero.

When hedging all other instruments, the margin requirement for the hedged position is equal to 50%. New hedged positions can be opened if the final margin requirement is equal to or less than the total equity of your trading account.

Yes, under certain circumstances, the average spread can widen, although we aim to keep prices as stable as possible. Instances where this may happen include during important news announcements, political uncertainty, and unexpected events. Spreads may also widen over the weekend, or closer to the end of a trading session, when liquidity is lower.

We don't automatically rollover positions to the next contract. Your positions will be closed on the expiration date of the futures contract. So, if you want to maintain an open position on the underlying instrument, you'll need to open a new position in the next contract once it goes live.

When trading spot forex, actual value dates are two days ahead. For example, a deal executed on Thursday is for the value on Monday, one executed on Friday is for the value on Tuesday, and so on.

So, on Wednesdays, rollover is tripled to account for the upcoming weekend, when the market is closed.

Yes, on certain instruments, you will earn or be charged swaps on any position you hold open overnight. However, if swaps concern you, you can always try our Islamic account, which allows you to trade certain instruments swap-free.

Our swap rates are based on institutional swap rates from highly reputable sources. They are the interest rates that govern how much large financial companies pay or earn when keeping overnight positions and are usually expressed as a percentage. We translate these rates into points, which are the values you see on your trading platform.

Forex and Spot Metals

Swaps on forex and spot metals are calculated using the tomorrow-next day rate, with a small added mark-up. We don't determine these rates, as they are derived from the interest rate differential between the currencies in the pair you're trading.

Swap rate = Trade Size x (+/- Tom-Next Rate - Mark-Up)

Whether the tom-next rate is positive or negative depends on the interest rate differential between the two currencies. The amount calculated is then translated into your account currency.

For example, let's say you're trading USDJPY, and the tom-next rates are as follows:

• +0.5% for a long position
• -1.5% for a short position

We can see the interest rates in the US are higher than those in Japan.

If you were to hold a long position open overnight, you'd earn 0.5% minus our mark-up. If you held a short position, you'd be charged 1.5% plus our mark-up.

Stocks and Stock Indices

Rollover rates on stocks and stock indices are calculated using the underlying interbank rate. For an Australian stock for example, rollover is calculated using the interest rate charged by local banks for short-term loans, with a small added mark-up.

Rollover rate = (Trade Size x Closing Price) x (+/- Short-Term Interbank Rate - Mark-Up)

Here, the plus or minus depends on whether you're holding a long or short position.

For example, let's say you're trading Unilever, a UK stock, and the interbank rate is 1.5% per annum.

If you were to hold a long position open overnight, the rollover would be -1.5%/365 minus our mark-up. If you held a short position, it would be 1.5%/365 minus our mark-up.

You can trade any of the instruments we offer on the MT5 platform, including:

• Stock CFDs
• Indices CFDs
• Forex
• Metals CFDs
• Energies CFDs
• Commodities CFDs
• Cryptocurrencies CFDs

No, unfortunately you can't change the time zone on your MT5 trading terminal.

Our servers are always set to GMT+2 during winter and GMT+3 during summer. Adopting the GMT time zone helps avoid having small candlesticks on Sundays, allowing you to conduct smoother, more straightforward technical analysis and back-testing.

Yes, MT5 platforms allow you to trade using EAs or trading robots.

Yes, we offer MT5 platforms as downloadable terminals for Mac.

By following the links, you'll also find instructions on how to download and install the platforms, as well as how to connect to our servers.

If the 'New Order' button is greyed out, check that:

• Your account is verified
• You have enough funds to trade
• You're trying to open trades on the right instruments
• If you need further assistance, contact us via Live Chat or send an email to support@cloackx.com.

The platform displays the EU time zone, as our servers are hosted in high-tech European facilities, to ensure you get the highest quality of service.

If you feel the platform is running slow, you can try the following:

• Reinstall the platform
• Check your internet connection
• Ensure you don't have too many windows open in the platform
• If, after trying all of the above, the platform is still running slow, contact us via Live Chat or send an email to support@cloackx.com.

No, we won't close your open positions or pending orders if you go offline. They will remain on the platform and appear the next time you log in.

This applies for all order types except trailing stops, which become inactive when you go offline or log out of MT5. Expert Advisors (EAs) also become inactive on the platforms when you log out or go offline.

If you are an existing client with a verified MT5 account, you can open an additional MT5 account via the Clients Area without having to re-submit your verification documents. However, if you are a new client, you can verify your MT5 account directly via the Clients Area by providing us with all the necessary verification documents (i.e. Proof of Identity and Proof of Residency).

To start trading on the MT5 platform you need to have an MT5 trading account. To open an MT5 account click here.

On the MT5 platform you can trade all the instruments available at CloackX including stock CFDs, stock indices CFDs, forex, CFDs on metals, CFDs on energies, and CFDs on cryptocurrencies.

To log in to the MT5 app for Android, just follow the steps below:

1. Use your unique MT5 ID and password created during your registration process and the server name provided
2. Log in the Clients Area
3. Verify your account by pressing on "Verify Your Account Now"
4. Provide the relevant documents (Proof of Identity, Proof of Residency)
5. Press "Upload Your Documents"
6. Launch the CloackX MT5 application on your Android device
7. Choose "Login To An Existing Account"
8. Enter "Cloackx" in the search field
9. Choose the corresponding server and proceed
10. Enter your MT5 ID and password and click "Sign In"

To log in to the MT5 app for iOS, just follow the steps below:

1. Use your unique MT5 ID and password created during your registration process and the server name provided
2. Log in the Clients Area
3. Verify your account by pressing on "Verify Your Account Now"
4. Provide the relevant documents (Proof of Identity, Proof of Residency)
5. Press "Upload Your Documents"
6. Launch the CloackX MT5 application on your iOS device
7. Choose "Settings" then "New Account"
8. Enter "Cloackx" in the search field and select your corresponding server
9. Enter your MT5 ID and password and click "Sign In"

To gain access to the MT5 platform, you need to log in with an MT5 account.

If you don't have an MT5 account yet, opening one is easy. Just choose MT5 as your platform type during the registration process.

You can also download the MT5 platform for your Android device here.

To see your open trades, just follow the steps below:

1. Open your platform and go to the 'Terminal' window
2. Click on the 'Trade' tab

To disable the sound on your trading terminal, just follow the steps below:

1. Open your terminal and click on 'Tools' from the top menu
2. Select 'Options' and click on 'Events'
3. Untick the box marked 'Sound Events'

To view the current spreads in the 'Market Watch' window, just follow the steps below:

For MT5

1. Open your MT5 terminal
2. Right-click on the 'Market Watch' window
3. Select 'Columns' and click on 'Spreads'

To generate a report on your trading history on the MT5 platforms, just follow the steps below:

• Go to the 'Toolbox' on MT5
• Right-click on 'Account History' and select 'Custom Period' to set the timeframe for your report
• Right-click on 'Save Report' to view it

By default, the charts on your trading terminal only show the Bid line. To see the Ask line, just follow the steps below:

1. Open your trading terminal
2. Right-click on the chart in question and select 'Properties'

From there, select 'Common' and tick the box 'Show Ask Line'

If you're getting a 'Not Enough Money' error, check that there's enough equity/free margin in your account to cover the trade you want to place.

To find out the exact amount you need, use our margin calculator.

To add charts to your trading terminal, just follow the steps below:

1. Right-click on the symbol you wanted to trade from the 'Market Watch' window
2. Choose 'Chart Window'

Alternatively, you can drag-and-drop any symbol directly into the chart window.

It's pretty easy to add an EA to your terminal, but first you'll need to download one. We strongly recommend that you download your EAs from the MQL5 site, as these are approved by MetaQuotes.

To download an EA, you'll need to create an account on the MQL5 site, or you can download one directly through MT5 via the 'Market' window.

To add an EA to your terminal, just follow the steps below:

1. Open your MT5 client terminal
2. Click 'File' from the menu and select 'Open Data Folder'
3. On MT5, open the 'MQL5' folder and then the 'Experts' folder
4. Place the downloaded .mq4 or .ex4 file into the 'Experts' folder
5. Restart your MT5 client terminal and you're ready to go

If you're getting a 'Common Error' message, try logging back in later, as this error usually resolves itself with time. If the error persists, you can try:

• Closing and restarting your terminal
• Checking your internet connection
• Restarting your router

If none of these seem to fix the issue, try temporarily disabling your firewall and antivirus software. Then, try refreshing the server connection by following the steps below:

1. Open your terminal
2. Click 'Rescan Servers' to refresh the server list

Finally, if you're still experiencing the issue:

1. Uninstall and reinstall your terminal
2. Try logging in again

If you've downloaded MT5 for Mac and want to install indicators, just follow the steps below:

1. Create a new folder on your desktop and put the indicator files there
2. Open your trading terminal
3. Click on 'File' and then 'Open Data Folder'
4. From the 'Finder' window, go to your indicator folder and copy the .ex4 files here
5. Go to the 'Libraries' folder and copy the .dll files here

MT5 for Windows

To access log files on the MT5 platforms for Windows, just follow the steps below:

1. Open your terminal
2. Click the 'File' button from the top menu
3. Choose 'Open Data Folder' and click on 'Logs'
4. In the new window that appears, copy the file named 'xxxxxxxx' and send it to us

MT5 for Android & iOS

To access log files on the MT5 apps for Android and iOS, just follow the steps below:

1. Open your app
2. Go to 'Settings' and tap on 'Journal'
3. Select the date range for the log files and tap the envelop in the top-right
4. On the next screen, type something until the 'Done' button becomes active
5. Enter the email address at the top and send the file to support@cloackx.com

To log in to your trading terminal using your CloackX account, just follow the steps below:

MT5 account:

1. Use your unique MT5 ID and password created during your registration process and the server name provided
2. Log in the Clients Area
3. Verify your account by pressing on "Verify Your Account Now"
4. Provide the relevant documents (Proof of Identity, Proof of Residency)
5. Press "Upload Your Documents"
6. Launch the CloackX MT5 icon on your desktop
7. Choose the corresponding server and click "Next"
8. In the "Existing Trade Account" enter your MT5 ID and password and click "Finish"

Depending on your account type, the related instruments will be displayed on the market watch.

If the related instruments are not visible on your terminal, just follow the steps below:

1. Right-click on the 'Market Watch' window
2. Select 'Symbols' and choose the instruments you want to trade
3. Click on 'Show', then, close the 'Market Watch' window
4. Right-click on the 'Market Watch' window again and select 'Show All'

If you're getting a 'No Connection' error, there are a few reasons why this could be:

• Internet connection issues
• Your computer's firewall
• Your antivirus software

First, check that you can access other websites. Then, run an internet speed test by following the steps below:

1. Open your terminal
2. Click 'Rescan Servers' to refresh the server list
3. Check your ping (measured in ms) to see how fast the communication is with our servers

If you think the issue is more likely related to your firewall or antivirus software, ensure that the terminal you're using is added to the exemption list for both.

By enabling one-click trading, you can open positions with a single click. Closing positions, however, still need to be done manually.

To enable one-click trading, just follow the steps below:

1. Right-click on any chart
2. Select 'One Click Trading'

Alternatively, you can enable it by pressing Alt+T on Windows computers.

To modify, close, or delete any of your open positions, just follow the steps below:

1. Open your platform and go to the 'Terminal' window.
2. Click on the 'Trade' tab and choose the trade you want
3. Right-click on it and select the action you want to take

To change chart timeframe on your trading terminal, just follow the steps below:

1. Open your terminal and right-click on the chart
2. Click on 'Timeframe' and select the one you prefer

Alternatively, you can change chart timeframe from the toolbar at the top of your terminal.

To change language on your trading terminal, just follow the steps below:

1. Open your terminal and click on 'View' from the top menu
2. Select 'Languages' and click on your preferred language

To add multiple instrument charts to your terminal at once, just follow the steps below:

1. Open your terminal and go to the toolbar
2. Select 'Arrange Windows as Non-Overlapping'

Alternatively, you can press Alt+R on Windows computers.

For MT5

To view historical data on the MT5 platform, just follow the steps below:

1. Open your terminal
2. Right-click on 'Market Watch' or press Ctrl+U on Windows
3. Click on 'Symbols' and select 'Bars' or 'Ticks'

To increase the range of candlesticks on either platform:

1. Open your terminal and click on 'Tools' from the menu
2. Click on 'Options' or press Ctrl+O on Windows
3. Select 'Charts'

To load charts on the MT5 apps for Android or iOS, just follow the steps below:

1. Open the app and go to 'Quotes'
2. Tap on the instrument you want to trade
3. Tap on 'Chart'

MT5 Apps

To add an instrument on the MT5 apps for iOS or Android, just follow the steps below:

1. Open the app and go to 'Quotes'
2. Tap on the '+' icon in the top-right
3. Find and tap on the symbol you want to add

MT5 for Android

To change chart timeframe on MT5 apps for Android, just follow the steps below:

1. Tap once on the chart and the timeframe wheel will appear
2. Select your preferred timeframe

MT5 for iOS

To change chart timeframe on MT5 apps for iOS, just follow the steps below:

1. Tap on timeframe from the top-left
2. Select your preferred timeframe

If your country isn't listed during the account registration process, it means we're currently not operating in that region. However, we're continuously expanding, so we recommend checking back in the future.

Before you can start trading, you first need to:

• Create your CloackX Profile
• Open and verify your live trading account
• Make a deposit

Once done, you can either download your preferred trading platform or access our web-based terminal.

When opening a CloackX account, we only ask that you provide 2 documents:

Proof of Identity (POI): A valid, color copy of a government-issued ID (e.g. passport with at least 6 months validity, driver's license, or national ID card). It must include your full name, date and place of birth or TIN, issuance and expiry dates, and your signature.

A Proof of Residence (POR) – A recent (within 6 months) utility bill or bank statement showing your full name and address.

Ready to get started? Click here to open your account, upload your documents, and start trading.

Opening an account should take no more than 5 minutes, as long as you fill out your details correctly.

If you already have an account with us, you can open an additional account via the Clients Area, without having to resubmit your documents.

If you're a new client, you can upload your documents for verification (i.e. Proof of Identity and Proof of Residence) via the Clients Area.

Verifying your account is a quick and simple process, just follow the steps below:

• Log in to the Clients Area
• Click on 'Account' and select 'Upload Documents' from under the 'Profile' section
• From there, you can see which documents you still need to upload to verify your account.

An CloackX Profile collects all your trading accounts under a single email address, meaning you no longer need to remember various account numbers and passwords to access the Clients Area.

Simply log in to your profile using your email and password and you'll have instant access to all your trading accounts, in one place.

No, unfortunately, not all your accounts can be on the same trading server.

To find your account number and trading server, please follow these steps:

• Log in to the Clients Area
• From the 'Home' screen, click 'My Accounts' in the menu
• Under the 'Overview of My Accounts' section, click 'Manage' on each account card to reveal more information for that account, including your trading server

To find your account leverage, simply follow these steps:

• 1. Log in to the Clients Area
• 2. From the 'Home' screen, click 'My Accounts' in the menu
• 3. Under the 'Overview of My Accounts' section, click 'Manage' on each account card to reveal more information for that account, including your current leverage

No, you can't change the base currency of your account, but you can open an additional account denominated in a different currency via the Clients Area.

To reset your password, just click here and follow the steps.

No, you can't change your account type, but you can open an additional account of any type via the Clients Area.

Yes, you can change leverage from account settings in the Clients Area.

As a regulated company, we operate in accordance with a number of compliance-related issues and procedures imposed by our regulatory authority. Our regulation requires us to collect adequate information, including a valid Proof of Identity (POI) and Proof of Residence (POR), from all our clients as part of our Know Your Clients (KYC) procedure.

We offer a wide range of account types to meet the needs of all traders.

For Real accounts, we offer Standard Account, and Zero Account account types.

For Demo accounts, we offer Standard Account, and Zero Account account types.

For more information on the accounts available and the differences between them, click here.

Opening a trading account with us is quick and easy. Simply choose the account type you prefer — Demo or Real — and complete the relevant registration form.

Yes, all you have to do is send an email to info@cloackx.com from the email address associated with your account. Depending on what you want to change, you may have to provide us with additional information:

• To update your email address, just send us an email and let us know
• To update your residential address, send us an email, then go to the Clients Area and upload a new Proof of Residence (POR) that's no more than 6 months old, to confirm your request

No, additional accounts are verified automatically, as long as you use the same personal details as your first account.

It'll only take you a few minutes to open a trading account with us.

We store your personal data for as long as we maintain a business relationship with you, or for as long as we consider the data to be necessary for the purpose for which it was collected.

There are however cases where we may have to maintain records for a longer period, as we are subject to anti-money laundering laws, which require us to keep certain information for up to 5 years after our business relationship has ended, including:

• A copy of the documents used, to comply with customer due diligence obligations
• Any supporting evidence of our transactions and business relationship with you
• Additionally, any recorded communications, whether they be by telephone, electronically, in person, or otherwise, are stored in accordance with local regulations.

The minimum deposit or withdrawal amount for any account type is $50.

However, the minimum amount varies depending on the payment method.

Yes, if your account is verified, you can request a withdrawal for your available balance at any time.

Withdrawal requests are processed instantly by our Artificial Intelligence Back Office System, based on algorithmic parameters. You'll receive your money immediately, or on the same day your request is executed. Withdrawals via bank wire, credit or debit card usually take 2-5 business days to reach your account.

No, we don't charge any fees on deposits or withdrawals.

For international bank wires, we cover all fees imposed by our bank, for all transactions equal to or greater than $200 (or your currency equivalent).

This is subject to change at any time.

Yes, exchange rates may be applied during either the deposit or withdrawal process. This may be done by us, or the payment processor. For example, when it comes to credit or debit card transactions, these are handled by the processor and are out of our hands.

The rates we use are quoted by currency exchangers and can be seen in the Clients Area when making a deposit or withdrawal.

We support a wide array of payment methods, including crypto, credit and debit cards, bank transfers, e-wallets, and many more.

Once you open your CloackX account, simply visit the 'Funding' section in the Clients Area to view all the payment methods available.

No, you can't. As a regulated company, we can't accept deposits or withdrawals from third parties. Deposits can only be made from accounts that belong to you, and all withdrawals must go back to the source of the deposit.

The amount you withdraw must be returned to the original source you used to deposit. For example, if you've deposited with a credit/debit card, this amount will be returned via the Bank Card Payout method. After that, a new withdrawal request can be submitted via any payment method available in your Clients Area.

If the credit or debit card you used to deposit has expired or been cancelled, but the account it was linked to is still open, you'll still receive withdrawals as normal, as per our priority procedure.

If the associated bank account has also been closed, please refer to What can I do if my bank account is closed and can no longer accept funds?

No, you can't transfer funds from your trading account to that of another client. You can only transfer funds between accounts that belong to you.

Yes, you can withdraw your available balance even if you have an open position. However, as an added layer of account security, the following restrictions apply:

1. Requests that cause the margin level of your account to fall below 150% are not accepted between on Friday.

Yes, you can transfer money between your verified trading accounts by requesting an internal transfer.

If the base currency of the two accounts is different, the amount will be automatically converted.

Internal transfers are processed instantly and can be requested in the Clients Area under the 'Funding' section.

Yes, we are a regulated broker trusted by millions of traders globally, and we have several measures in place to ensure the safety of your funds. We also adhere strictly to the Markets in Financial Instruments Directive (MiFID), for increased consumer protection.

Here are a few of the measures we have in place:

Segregation of client funds: all client funds are held in segregated accounts, separate from the company's own, meaning in the event of insolvency, your money is protected

Reputable banking partners: all client and operational funds are held in accounts with highly reputable EU institutions

Investor Compensation Fund (ICF): in the event of insolvency or suspension of services, the company will compensate all clients in order of priority

Regulatory supervision: as a regulated Cyprus Investment Firm, we are obliged to adhere to strict requirements, including the submission of monthly and quarterly financial reports to the Cyprus Securities and Exchange Commission (CySEC). We are required by law to maintain enough liquid capital resources to cover client deposits, possible fluctuations in the company's currency positions, and any outstanding costs. Our regulator is informed of any deficiencies in a detailed audit, submitted by an independent internal auditor every year. In addition, an external auditor conducts an annual audit of the company's financial statements

Ready to open your Demo or Real account?

If your bank account is closed and can no longer receive funds, please email us a document issued by your bank confirming this to support@cloackx.com. Please ensure the document includes the bank account number and the date.

Once we receive your email, we will exclude this bank account from future withdrawals.

If you've already requested a withdrawal to the closed bank account, and the payment has been processed, please send us the aforementioned email and we will help you locate the payment.

All deposits are automatically converted into the base currency of your trading account, so, you can deposit money in any currency you like.

Unfortunately, if your withdrawal request has already been processed, you won't be able to cancel it.

But, if it hasn't, you can do so by following the steps below:

1. Log in to the Clients Area
2. Click 'Funding' and then 'Transactions history'
3. Click 'Pending withdrawals' and then 'Cancel'

If you've deposited using a debit or credit card, you can withdraw up to the same amount you deposited through the Bank Card Payout method.

Any additional amounts, including profits, can be withdrawn using bank card payout or any of the other payment methods we offer.

For more information, visit the 'Funding' section in Clients Area.

Your funds are kept in segregated European accounts with Tier 1 banking institutions.

Yes, using the same personal information, you can have up to 8 active trading accounts open simultaneously.

To register for an additional account, log in to the Clients Area.

A demo account provides you with a risk-free way of testing your trading strategies in a simulated environment using virtual funds. A real account, on the other hand, provides you with access to live markets, where you trade using your own funds.

Although a demo account includes all the same features and functionality as a real account, keep in mind that trading in a simulated environment is different to trading under real market conditions, mainly because of the psychology involved. Remember this when evaluating your performance on your demo account.

No, we don't offer mini lot accounts, however, you can trade mini lots (10,000 units) using either a standard lot or a micro lot account. Here's how:

• Standard lot account: reduce your trading volume to 0.1 (0.1 standard lots = 10,000 units)
• Micro lot account: increase your trading volume to 10 (10 micro lots = 10,000 units)

No, we do not offer Nano accounts. However, you can trade in Nano lots (100 units per lot) using a Micro account. To do this, set your trading volume to 0.1 lots on a Micro account.

• 0.1 Micro lot = 100 units

No, we don't currently offer corporate trading accounts. But, we are constantly introducing new products and services, so this may be something we offer in future.

Yes, but only if your balance remains zero for more than 90 days.

Once a trading account is archived, it can't be reopened. If you have no active account remaining to trade on, you can simply open a new one.

You can use your CloackX Demo account for 30 days. You can open a new Demo account at any time. You can also have up to 2 active Demo accounts at any one time.

No, we don't offer Cent accounts.

We do, however, offer micro lot accounts, where 1 lot is equal to $0.10, but deposits are denoted in dollars.

Yes, the commission on Cloack Standard account is $5 per $100,000 (1 lot) traded.

On the MT5 platform, the commission fee is deducted from your account during the opening and the closing of a transaction, $2.5 on In deal and $2.5 on Out deal.

Yes, but only if your account remains inactive for more than 90 days.

We only consider an account dormant if there has been no activity – including trading, deposits, withdrawals, internal transfers, opening additional accounts, and registration activity – after this period.

All dormant accounts are charged a monthly fee of 10 USD, or the full amount of your available balance in cases where it is below 10 USD. If your available balance is zero, no fees will be charged.

Opening an account is simple, just follow the steps below:

• Click on Open a Real Account
• Complete the forms to create your CloackX Profile
• Log in to the Clients Area using the credentials in your welcome email
• From there, you'll be able to open a trading account
• If you're an existing client, you can open an additional account via the Clients Area.

A multi-asset trading account at CloackX is an account that works similarly to your bank account, but with the difference that it is issued with the purpose of trading currencies, indices CFDs, stock CFDs, as well as CFDs on metals and energies, and CFDs on cryptocurrencies.

You can open Standard or Zero multi-asset trading accounts.

In summary, your multi-asset trading account includes

1. Access to the CloackX Clients Area
2. Access to the corresponding platform(s)
3. Access to the CloackX WebTrader

Similarly to your bank, once you register a multi-asset trading account with CloackX for the first time, you will be requested to go through a straightforward KYC (Know your Customer) process, which will allow CloackX to make sure that the personal details you have submitted are correct and ensure the safety of your funds and your account details. Please note that if you already maintain a different CloackX Account, you will not have to go through the KYC verification process as our system will automatically identify your details.

By opening a trading account, you will be automatically emailed your login details that will give you access to the CloackX Clients Area.

The CloackX Clients Area is where you will manage the functions of your account, including the depositing or withdrawing funds, viewing and claiming unique promotions, checking your loyalty status, checking your open positions, changing the leverage, accessing support and accessing the trading tools offered by CloackX.

Our offerings within the clients Clients Area are provided and constantly enriched with more and more functionalities, allowing our clients more and more flexibility to perform changes or additions to their accounts at any given time, without needing assistance from their personal account managers.

Your multi-asset trading account login details will correspond to a login on the trading platform which matches your type of account, and it is ultimately where you will be performing your trades. Any deposits and/or withdrawals or other setting changes you make from the CloackX Clients Area will reflect on your corresponding trading platform.

Clients who choose the MT5 platform have access to a wide range of instruments ranging from currencies, stock indices CFDs, gold and oil CFDs, as well as stock CFDs, and CFDs on cryptocurrencies.

Your login details to the MT5 will also give you access to the CloackX WebTrader in addition to the desktop (downloadable) MT5 and the accompanying apps.

Access to the MT5 platform is available for Standard and Zero Accounts.

Yes, you can. Any CloackX client can hold up to 2 trading accounts of their choice.

Deposits, withdrawals or any other functions related to any of your trading accounts can be handled in the CloackX Clients Area.

No, only selected instruments are Swap-free.

To check which instruments are eligible for Swap-free trading, go to the Clients Area and click on the Instruments section.

Select the asset class you are interested in trading, for example Forex Trading, and then select the Ultra Low account tab to view the swap-free instruments.

You can trade any of the instruments we offer on the MT5 platform, including:

• Stock CFDs
• Indices CFDs
• Forex
• Metals CFDs
• Energies CFDs
• Commodities CFDs
• Cryptocurrencies CFDs

No, unfortunately you can't change the time zone on your MT5 trading terminal.

Our servers are always set to GMT+2 during winter and GMT+3 during summer. Adopting the GMT time zone helps avoid having small candlesticks on Sundays, allowing you to conduct smoother, more straightforward technical analysis and back-testing.

Yes, MT5 platforms allow you to trade using EAs or trading robots.

Yes, we offer MT5 platforms as downloadable terminals for Mac.

By following the links, you'll also find instructions on how to download and install the platforms, as well as how to connect to our servers.

If the 'New Order' button is greyed out, check that:

• Your account is verified
• You have enough funds to trade
• You're trying to open trades on the right instruments
• If you need further assistance, contact us via Live Chat or send an email to support@cloackx.com.

The platform displays the EU time zone, as our servers are hosted in high-tech European facilities, to ensure you get the highest quality of service.

If you feel the platform is running slow, you can try the following:

• Reinstall the platform
• Check your internet connection
• Ensure you don't have too many windows open in the platform
• If, after trying all of the above, the platform is still running slow, contact us via Live Chat or send an email to support@cloackx.com.

No, we won't close your open positions or pending orders if you go offline. They will remain on the platform and appear the next time you log in.

This applies for all order types except trailing stops, which become inactive when you go offline or log out of MT5. Expert Advisors (EAs) also become inactive on the platforms when you log out or go offline.

If you are an existing client with a verified MT5 account, you can open an additional MT5 account via the Clients Area without having to re-submit your verification documents. However, if you are a new client, you can verify your MT5 account directly via the Clients Area by providing us with all the necessary verification documents (i.e. Proof of Identity and Proof of Residency).

To start trading on the MT5 platform you need to have an MT5 trading account. To open an MT5 account click here.

On the MT5 platform you can trade all the instruments available at CloackX including stock CFDs, stock indices CFDs, forex, CFDs on metals, CFDs on energies, and CFDs on cryptocurrencies.

We offer leverage up to 1:1000, depending on the instrument you're trading. For more information, click here. Ready to start trading with leverage?

Although your trading account is always accessible, each market has its own trading hours. The Forex market, for example, is open Monday 00:01 to Friday 23:55 GMT+3.

Note that times displayed are GMT +3, DST may apply.

Ready to start trading for real?

No, there are no overnight charges when trading futures contracts.

No, scalping is not allowed for all our account types..

No, we offer Negative Balance Protection (NBP) to all clients, meaning you can never lose more than what you've deposited.

Yes, we do allow trading around major news, like global data releases and geopolitical events

Open a Real account today and trade the news with superior execution and low spreads.

The maximum number of open positions and pending orders you can have across all your accounts at once 200.

Dividends are profits made by companies and distributed to shareholders. When companies pay dividends, they are essentially reducing the value of the company by the dividend amount. This is then reflected on the ex-dividend date as a decrease in share price.

When it comes to indices, this is also reflected by a reduction in the overall index value, in proportion with the weight of the stock within said index.

Dividend adjustments apply to CFDs on Cash Indices and Stocks. They don't apply to CFDs on Futures Indices or Germany 40 Index (GECEUR).

To ensure your trading won't be affected, we make dividends adjustments on applicable instruments at 00:00 (GMT+3) (DST may apply) on the ex-dividend date.

Whether you hold a buy or sell position, the dividend can be calculated using the formula Index Dividend Declared x Position Size in Lots.

Important economic news releases can, at times, cause increased market volatility, leading to your orders being filled at a different price than requested.

Rest assured though, we will always fill your orders at the best available price.

For more information on our Execution Policy, click here.

The expiration dates for futures contracts can vary.

For example, Oil contracts have monthly expiration dates, whereas for Platinum contracts its quarterly.

For more information on the expiration dates for futures contracts on various instruments, click the links below:

• Market Calendar

Yes, you are free to hedge positions on any of your trading accounts, but not between two different accounts. Hedging is when you simultaneously open a long (Buy) and short (Sell) position on the same instrument.

When hedging Forex, Gold and Silver, positions can be opened even when the margin level is below 100%. This is because the margin requirement for hedged positions is zero.

When hedging all other instruments, the margin requirement for the hedged position is equal to 50%. New hedged positions can be opened if the final margin requirement is equal to or less than the total equity of your trading account.

Yes, under certain circumstances, the average spread can widen, although we aim to keep prices as stable as possible. Instances where this may happen include during important news announcements, political uncertainty, and unexpected events. Spreads may also widen over the weekend, or closer to the end of a trading session, when liquidity is lower.

We don't automatically rollover positions to the next contract. Your positions will be closed on the expiration date of the futures contract. So, if you want to maintain an open position on the underlying instrument, you'll need to open a new position in the next contract once it goes live.

When trading spot forex, actual value dates are two days ahead. For example, a deal executed on Thursday is for the value on Monday, one executed on Friday is for the value on Tuesday, and so on.

So, on Wednesdays, rollover is tripled to account for the upcoming weekend, when the market is closed.

Yes, on certain instruments, you will earn or be charged swaps on any position you hold open overnight. However, if swaps concern you, you can always try our Islamic account, which allows you to trade certain instruments swap-free.

Our swap rates are based on institutional swap rates from highly reputable sources. They are the interest rates that govern how much large financial companies pay or earn when keeping overnight positions and are usually expressed as a percentage. We translate these rates into points, which are the values you see on your trading platform.

Forex and Spot Metals

Swaps on forex and spot metals are calculated using the tomorrow-next day rate, with a small added mark-up. We don't determine these rates, as they are derived from the interest rate differential between the currencies in the pair you're trading.

Swap rate = Trade Size x (+/- Tom-Next Rate - Mark-Up)

Whether the tom-next rate is positive or negative depends on the interest rate differential between the two currencies. The amount calculated is then translated into your account currency.

For example, let's say you're trading USDJPY, and the tom-next rates are as follows:

• +0.5% for a long position
• -1.5% for a short position

We can see the interest rates in the US are higher than those in Japan.

If you were to hold a long position open overnight, you'd earn 0.5% minus our mark-up. If you held a short position, you'd be charged 1.5% plus our mark-up.

Stocks and Stock Indices

Rollover rates on stocks and stock indices are calculated using the underlying interbank rate. For an Australian stock for example, rollover is calculated using the interest rate charged by local banks for short-term loans, with a small added mark-up.

Rollover rate = (Trade Size x Closing Price) x (+/- Short-Term Interbank Rate - Mark-Up)

Here, the plus or minus depends on whether you're holding a long or short position.

For example, let's say you're trading Unilever, a UK stock, and the interbank rate is 1.5% per annum.

If you were to hold a long position open overnight, the rollover would be -1.5%/365 minus our mark-up. If you held a short position, it would be 1.5%/365 minus our mark-up.

To log in to the MT5 app for Android, just follow the steps below:

1. Use your unique MT5 ID and password created during your registration process and the server name provided
2. Log in the Clients Area
3. Verify your account by pressing on "Verify Your Account Now"
4. Provide the relevant documents (Proof of Identity, Proof of Residency)
5. Press "Upload Your Documents"
6. Launch the CloackX MT5 application on your Android device
7. Choose "Login To An Existing Account"
8. Enter "Cloackx" in the search field
9. Choose the corresponding server and proceed
10. Enter your MT5 ID and password and click "Sign In"

To log in to the MT5 app for iOS, just follow the steps below:

1. Use your unique MT5 ID and password created during your registration process and the server name provided
2. Log in the Clients Area
3. Verify your account by pressing on "Verify Your Account Now"
4. Provide the relevant documents (Proof of Identity, Proof of Residency)
5. Press "Upload Your Documents"
6. Launch the CloackX MT5 application on your iOS device
7. Choose "Settings" then "New Account"
8. Enter "Cloackx" in the search field and select your corresponding server
9. Enter your MT5 ID and password and click "Sign In"

To gain access to the MT5 platform, you need to log in with an MT5 account.

If you don't have an MT5 account yet, opening one is easy. Just choose MT5 as your platform type during the registration process.

You can also download the MT5 platform for your Android device here.

To see your open trades, just follow the steps below:

1. Open your platform and go to the 'Terminal' window
2. Click on the 'Trade' tab

To disable the sound on your trading terminal, just follow the steps below:

1. Open your terminal and click on 'Tools' from the top menu
2. Select 'Options' and click on 'Events'
3. Untick the box marked 'Sound Events'

To view the current spreads in the 'Market Watch' window, just follow the steps below:

For MT5

1. Open your MT5 terminal
2. Right-click on the 'Market Watch' window
3. Select 'Columns' and click on 'Spreads'

To generate a report on your trading history on the MT5 platforms, just follow the steps below:

• Go to the 'Toolbox' on MT5
• Right-click on 'Account History' and select 'Custom Period' to set the timeframe for your report
• Right-click on 'Save Report' to view it

By default, the charts on your trading terminal only show the Bid line. To see the Ask line, just follow the steps below:

1. Open your trading terminal
2. Right-click on the chart in question and select 'Properties'

From there, select 'Common' and tick the box 'Show Ask Line'

If you're getting a 'Not Enough Money' error, check that there's enough equity/free margin in your account to cover the trade you want to place.

To find out the exact amount you need, use our margin calculator.

To add charts to your trading terminal, just follow the steps below:

1. Right-click on the symbol you wanted to trade from the 'Market Watch' window
2. Choose 'Chart Window'

Alternatively, you can drag-and-drop any symbol directly into the chart window.

It's pretty easy to add an EA to your terminal, but first you'll need to download one. We strongly recommend that you download your EAs from the MQL5 site, as these are approved by MetaQuotes.

To download an EA, you'll need to create an account on the MQL5 site, or you can download one directly through MT5 via the 'Market' window.

To add an EA to your terminal, just follow the steps below:

1. Open your MT5 client terminal
2. Click 'File' from the menu and select 'Open Data Folder'
3. On MT5, open the 'MQL5' folder and then the 'Experts' folder
4. Place the downloaded .mq4 or .ex4 file into the 'Experts' folder
5. Restart your MT5 client terminal and you're ready to go

If you're getting a 'Common Error' message, try logging back in later, as this error usually resolves itself with time. If the error persists, you can try:

• Closing and restarting your terminal
• Checking your internet connection
• Restarting your router

If none of these seem to fix the issue, try temporarily disabling your firewall and antivirus software. Then, try refreshing the server connection by following the steps below:

1. Open your terminal
2. Click 'Rescan Servers' to refresh the server list

Finally, if you're still experiencing the issue:

1. Uninstall and reinstall your terminal
2. Try logging in again

If you've downloaded MT5 for Mac and want to install indicators, just follow the steps below:

1. Create a new folder on your desktop and put the indicator files there
2. Open your trading terminal
3. Click on 'File' and then 'Open Data Folder'
4. From the 'Finder' window, go to your indicator folder and copy the .ex4 files here
5. Go to the 'Libraries' folder and copy the .dll files here

MT5 for Windows

To access log files on the MT5 platforms for Windows, just follow the steps below:

1. Open your terminal
2. Click the 'File' button from the top menu
3. Choose 'Open Data Folder' and click on 'Logs'
4. In the new window that appears, copy the file named 'xxxxxxxx' and send it to us

MT5 for Android & iOS

To access log files on the MT5 apps for Android and iOS, just follow the steps below:

1. Open your app
2. Go to 'Settings' and tap on 'Journal'
3. Select the date range for the log files and tap the envelop in the top-right
4. On the next screen, type something until the 'Done' button becomes active
5. Enter the email address at the top and send the file to support@cloackx.com

To log in to your trading terminal using your CloackX account, just follow the steps below:

MT5 account:

1. Use your unique MT5 ID and password created during your registration process and the server name provided
2. Log in the Clients Area
3. Verify your account by pressing on "Verify Your Account Now"
4. Provide the relevant documents (Proof of Identity, Proof of Residency)
5. Press "Upload Your Documents"
6. Launch the CloackX MT5 icon on your desktop
7. Choose the corresponding server and click "Next"
8. In the "Existing Trade Account" enter your MT5 ID and password and click "Finish"

Depending on your account type, the related instruments will be displayed on the market watch.

If the related instruments are not visible on your terminal, just follow the steps below:

1. Right-click on the 'Market Watch' window
2. Select 'Symbols' and choose the instruments you want to trade
3. Click on 'Show', then, close the 'Market Watch' window
4. Right-click on the 'Market Watch' window again and select 'Show All'

If you're getting a 'No Connection' error, there are a few reasons why this could be:

• Internet connection issues
• Your computer's firewall
• Your antivirus software

First, check that you can access other websites. Then, run an internet speed test by following the steps below:

1. Open your terminal
2. Click 'Rescan Servers' to refresh the server list
3. Check your ping (measured in ms) to see how fast the communication is with our servers

If you think the issue is more likely related to your firewall or antivirus software, ensure that the terminal you're using is added to the exemption list for both.

By enabling one-click trading, you can open positions with a single click. Closing positions, however, still need to be done manually.

To enable one-click trading, just follow the steps below:

1. Right-click on any chart
2. Select 'One Click Trading'

Alternatively, you can enable it by pressing Alt+T on Windows computers.

To modify, close, or delete any of your open positions, just follow the steps below:

1. Open your platform and go to the 'Terminal' window.
2. Click on the 'Trade' tab and choose the trade you want
3. Right-click on it and select the action you want to take

To change chart timeframe on your trading terminal, just follow the steps below:

1. Open your terminal and right-click on the chart
2. Click on 'Timeframe' and select the one you prefer

Alternatively, you can change chart timeframe from the toolbar at the top of your terminal.

To change language on your trading terminal, just follow the steps below:

1. Open your terminal and click on 'View' from the top menu
2. Select 'Languages' and click on your preferred language

To add multiple instrument charts to your terminal at once, just follow the steps below:

1. Open your terminal and go to the toolbar
2. Select 'Arrange Windows as Non-Overlapping'

Alternatively, you can press Alt+R on Windows computers.

For MT5

To view historical data on the MT5 platform, just follow the steps below:

1. Open your terminal
2. Right-click on 'Market Watch' or press Ctrl+U on Windows
3. Click on 'Symbols' and select 'Bars' or 'Ticks'

To increase the range of candlesticks on either platform:

1. Open your terminal and click on 'Tools' from the menu
2. Click on 'Options' or press Ctrl+O on Windows
3. Select 'Charts'

To load charts on the MT5 apps for Android or iOS, just follow the steps below:

1. Open the app and go to 'Quotes'
2. Tap on the instrument you want to trade
3. Tap on 'Chart'

MT5 Apps

To add an instrument on the MT5 apps for iOS or Android, just follow the steps below:

1. Open the app and go to 'Quotes'
2. Tap on the '+' icon in the top-right
3. Find and tap on the symbol you want to add

MT5 for Android

To change chart timeframe on MT5 apps for Android, just follow the steps below:

1. Tap once on the chart and the timeframe wheel will appear
2. Select your preferred timeframe

MT5 for iOS

To change chart timeframe on MT5 apps for iOS, just follow the steps below:

1. Tap on timeframe from the top-left
2. Select your preferred timeframe

If you're unable to log in on the MT5 platform for PC, please try the following:

1. Check that the MT5 ID, password, and server that you enter perfectly match the ones received after registering.
2. Check your internet connection
3. Restart or even re-install your trading terminal/or mobile application

If, after following the steps above, you're still unable to log in, please email us at support@cloackx.com.

We're sorry you're having trouble uploading your documents. There are a few reasons this could be happening, so, please try the steps below:

• Clear your browser cache and cookies
• Try to log in to the Clients Area again

If this doesn't fix the problem, take a screenshot of the error you're encountering and email it to us at support@cloackx.com.

If you're unable to log in to your account, you can still close your open positions by phone, 24/7.

Simply contact our Customer Experience team on +357 25 772700. Before your request is executed, you'll be asked some security questions to help verify your account.

If you encounter a 404 error, it means the page you are trying to access doesn't exist. The first thing to do is check that you entered the link or URL correctly.

If that doesn't solve the issue, contact us via Live Chat or email us at support@cloackx.com.

If a welcome email doesn't appear in your inbox, please check your spam, junk or trash folders. Failing that, please email us at support@cloackx.com.

If your EA isn't placing any trades, try following the steps below to fix the issue:

1. Check if trading is allowed on your terminal by going to 'Tools', selecting 'Options', clicking on the 'Experts' tab, and selecting 'Allow Algorithmic Trading'
2. Check if the 'Expert Advisor' button on the main toolbar is on – a smiley face in the top-right corner of your chart indicates your EA has been installed correctly

If the smiley face is appearing but your EA still isn't placing any trades, try checking your 'Log Files' by following the steps below:

1. Open your terminal and go to the 'Experts' tab
2. Check if any errors are occurring

If you need more help, email us at support@cloackx.com.

On Windows

On a Windows desktop or laptop, there are a few ways to take a screenshot.

1. A) With Your Keyboard:

1. Press the PrtSc (Print Screen) button on your keyboard to copy the screen to the clipboard
2. Press CTRL + V to paste the image in an image editing tool (like paint) or in Word or Excel

1. B) With The Snipping Tool:

1. Click on the 'Start' icon or the magnifying glass in later versions of Windows
2. Search for 'Snipping Tool' and click on it from the list of results
3. Click on 'New' to take a screenshot
4. Press CTRL + V to paste the image in an image editing tool (like paint) or in Word or Excel

On Mac

To take a screenshot on a Mac desktop or laptop, just follow the steps below:

1. Press Shift + Command + 4 till a crosshair appears
2. Drag the crosshair to select the area of the screen you wish to capture
3. To move the selection, press and hold the Space bar while dragging
4. To cancel taking the screenshot, press the Esc (Escape) key
5. To take the screenshot, release your mouse or trackpad button
6. Click the thumbnail in the corner of your screen to edit the screenshot
7. The screenshot will be saved to your desktop by default

On Android

On an Android tablet or smartphone, there are a few ways to take a screenshot.

1. Press the Power and Volume Down buttons at the same time
2. Press and hold the Power button for a few seconds and then tap on Screenshot
3. If neither of these appears to be working, please consult your phone manufacturer's support site for help, as functionality can vary.

On iOS

On an iPad or iPhone, there are a few ways to take a screenshot.

With Face ID (on applicable models)

1. Press the Side and Volume Up buttons at the same time
2. Quickly release both buttons
3. A thumbnail will appear in the lower-left corner of your screen
4. Tap the thumbnail to open the screenshot or swipe left to dismiss it

With Touch ID (on applicable models)

1. Press the Side and Home buttons at the same time, then, quickly release both buttons
2. A thumbnail will appear in the lower-left corner of your screen
3. Tap the thumbnail to open the screenshot or swipe left to dismiss it

On Windows

1. Click on your browser's 'Settings'
2. Navigate to the 'Privacy and Security' page
3. Select the option to 'Clear your browser cache and cookies'

On Mac

1. Open the Safari app
2. Click on 'History'
3. Click on 'Clear History'
4. From the pop-up menu, choose how much of your history you want to clear

On Android

1. Open the Chrome app
2. From the top right, tap 'More'
3. Tap on 'History'
4. Tap on 'Clear Browsing Data'
5. From the top, choose how much of your history you want to clear. To clear everything, tap on 'All Time'
6. Select 'Cookies and Site Data'
7. Select 'Cached Images and Files'
8. Tap on 'Clear Data'

On iOS

1. Open the Safari app
2. Go to 'Settings'
3. Go to 'Safari'
4. Tap on 'Clear History and Website Data'
5. Go to 'Advanced'
6. Tap on 'Website Data'
7. Tap on 'Remove All Website Data'